Full Job Description

Notifies or locates customers with delinquent accounts and attempts to secure payment, using postal services, telephone, or personal visit: Mails form letters to customers to encourage payment of delinquent accounts. Confers with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer. Notifies credit department if customer fails to respond. Contacts delinquent account customers in person [COLLECTOR (clerical) 241.367-010]. Records information about financial status of customer and status of collection efforts. May order repossession or service disconnection, or turn over account to attorney. May sort and file correspondence. May receive payments and post amount paid to customer account. May grant extensions of credit. May use automated telephone dialing system to contact customers and computer to record customer account information. May void sales tickets for unclaimed c.o.d. and lay-away merchandise. May trace customer to new address by inquiring at post office or by questioning neighbors [SKIP TRACER (clerical) 241.367-026]. May attempt to repossess merchandise, such as automobile, furniture, and appliances when customer fails to make payment [REPOSSESSOR (clerical) 241.367-022]. May be designated according to type of establishment as Bank-Credit-Card-Collection Clerk (financial); Department-Store-Collection Clerk (retail trade); Hospital Collection Clerk (medical ser.); Utility-Bill-Collection Clerk (clerical).

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